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At KNH Tech Store, we aim to provide a transparent and hassle-free shopping experience. Please read this policy carefully before making a purchase.
1. Return Eligibility
Returns are accepted only under the following conditions:
- The item is damaged, defective, or not as described, OR
- The wrong product has been delivered, OR
- The return request is raised within the eligible return window.
To qualify for a return:
- The product must be unused and in its original condition
- Must include original packaging, accessories, manuals, and invoice
- The product must not be installed, used, tampered with, or physically damaged by the customer
2. Return Window
- Return requests must be made within 7 days of delivery
- Requests made after 7 days will not be accepted
3. Non-Returnable Items
The following items are not eligible for return:
- Used, installed, or configured products
- Items damaged due to improper handling or installation
- Products missing original packaging, accessories, or manuals
- Custom-made or specially procured orders
- Software products and consumable items (e.g., ink, toner, cartridges, blank media)
- Accessories (unless defective or incorrect delivery)
4. Return Process
To initiate a return, contact us with:
- Order ID
- Product details
- Reason for return
- Photos or videos (mandatory for damaged/defective items)
Email: [email protected]
Process:
- Requests are reviewed within 1–2 business days
- If approved, return instructions and address will be shared
- After receiving and inspecting the product, a refund or replacement will be processed within 5–15 business days.
Important: Returns without prior approval will not be accepted.
5. Return Shipping
- Customers are responsible for return shipping costs unless the product is defective or incorrect
- Use a trackable shipping method, as the KNH Tech Store is not responsible for lost returns
6. Refund Policy
- Refunds for approved cancellations will be processed within 3–15 business days.
- Refunds for approved returns will be processed within 5–15 business days after receiving and inspecting the returned product.
- Refunds are issued to the original payment method.
Bank / Payment Charges:
- If a return or cancellation request is raised on the same day the order is placed, no bank, payment gateway, transaction, or processing charges will be deducted from the refund.
- If a return or cancellation request is raised from the next day onward, applicable bank transaction or processing charges may be deducted from the refundable amount.
Deductions (if applicable):
Partial refunds may apply if:
- The product is not in its original condition
- Accessories or packaging are missing
- Delivery and shipping charges are non-refundable
- Applicable bank, transaction, or processing charges are incurred
7. Replacement Policy
- Defective or incorrect items may be eligible for replacement instead of a refund
- Replacement is subject to stock availability
8. Order Cancellation
If a cancellation request is raised on the same day the order is placed, no bank, payment gateway, transaction, or processing charges will be deducted from the refund.
- If a cancellation request is raised from the next day onward, applicable bank, payment gateway, transaction, or processing charges may be deducted from the refundable amount.
9. Return Address
Returns should only be sent after approval to the address provided by our support team.
Approved return address:
KNH Tech Store
Al Raffa Street, Al Souq Al Kabir
Shop 07, Bur Dubai
Dubai, UAE
10. Supplier / Manufacturer Restrictions
Some products may require returns or warranty claims to be handled directly with the manufacturer or supplier. In such cases, KNH Tech Store will not process the return.
11. Important Notes
- All returned items are subject to inspection before approval
- KNH Tech Store reserves the right to approve or reject any return request based on product condition and policy compliance
- Unauthorized returns will not be accepted
The company is not responsible for delays or losses caused by incorrect return shipping
12. Contact Information
For support:
- Email: [email protected]
- Phone: +971 4 345 8633
- Business Hours: 10 am-10 pm
