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Frequently Asked Questions (FAQs)
Find clear answers to common questions about laptop prices in Dubai, including laptop brands, specifications, features, performance, refurbished and gaming laptops, and how to choose the right laptop for your home, business, or personal needs.
What products does KNH Information Technology LLC sell?
KNH Information Technology LLC offers a wide range of computing products including refurbished laptops, gaming laptops, gaming PCs, desktops, all-in-one computers, Chromebooks, Apple MacBooks, laptop spare parts, networking equipment, gaming peripherals, printers, and office supplies.
Are the refurbished laptops sold by KNH IT LLC reliable?
Yes. All refurbished laptops sold by KNH Information Technology LLC are fully tested, certified, and performance-verified. Each device undergoes strict quality checks to ensure reliability, durability, and long-term performance.
Where is KNH Information Technology LLC located?
Our physical store is located at:
Al Rafa Building – Shop 07
Al Raffa Street, Near Gubaiba Metro Station
Bur Dubai – Al Souq Al Kabeer
Dubai – United Arab Emirates
You can also shop online at https://www.knh.ae/.
Do you offer custom-built gaming PCs?
Yes. KNH IT LLC specializes in custom-built gaming PCs using high-end components designed for gamers, content creators, IT professionals, and performance-focused users.
Do you offer delivery outside the UAE?
Yes. We provide secure delivery across the UAE, the Middle East, and international shipping worldwide depending on product availability and shipping regulations.
What payment methods do you accept?
We provide multiple secure and convenient payment options to ensure smooth transactions for both online and in-store purchases.
What is your return policy?
Customers can request a return within 3 days of receiving the product, provided the item is unused, unopened, and in original packaging with all accessories and invoice.
If the product box has been opened, the item cannot be returned.
Are sale items eligible for refunds?
No. Sale or discounted items are non-refundable. Only regularly priced items qualify for refunds under our return policy conditions.
How long does it take to receive a refund?
Once your returned item is received and inspected, you will be notified via email. If approved, the refund will be processed through the original payment method within a few business days depending on bank processing time.
Do your products come with a warranty?
Many products sold by KNH IT LLC include a manufacturer or seller warranty. Warranty details vary by product and are clearly mentioned on the product page.
How do I request a warranty repair?
You can submit a repair request through the Service Requests section in your KNH user account. Our warranty team will contact you within 24 hours to validate the claim and guide you through troubleshooting or arrange product collection if necessary.
How long does a warranty repair take?
Once the repair vendor receives your device, the issue will be diagnosed and repaired. If covered under warranty, the device is usually returned within 18 business days, though it may take slightly longer in some cases.
How can I register as a vendor on KNH.ae?
To become a vendor, you need to submit a vendor registration request through our website or contact our team. Once your application is reviewed and approved, you will receive access to your vendor dashboard to start listing products.
What products can vendors sell on KNH.ae?
Vendors can sell a wide range of technology-related products including:
Laptops and refurbished laptops
Desktop computers and all-in-one PCs
Gaming laptops and gaming PCs
Computer components and accessories
Laptop spare parts
Networking products
IT peripherals and office electronics
All products must meet KNH quality and authenticity standards.
Is there any approval process for vendors?
Yes. KNH reviews every vendor application to ensure product authenticity, business legitimacy, and service quality before approving them to sell on the platform.
Who handles shipping and delivery?
Depending on the agreement, shipping can be handled either by the vendor directly or through KNH’s logistics support. Vendors must ensure secure packaging and timely dispatch.
