This Privacy Policy sets out the basis on which any personal data, including but not limited to payment details and other information we collect from you or other sources or that you provide to us (“Information”) will be handled by us in connection with your access and use of https://www.knh.ae/, (collectively, the “Platform”), services and applications (collectively, the “Services”). We understand the importance you place on the Information, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding your Information. By using our Services, you agree to the handling of your Information in accordance with this Privacy Policy.
WHAT INFORMATION WE MAY COLLECT FROM YOU
All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties https://www.knh.ae/, will not pass any debit/credit card details to third parties.
We may collect and process the following Information about you:
- Information that you provide by filling in forms on our Platform, including information provided at the time of registering to use our Platform and other co- registrations (e.g. social media logins), subscribing to our Services, posting material or requesting further services;
- the Information you provide when you enter a competition or promotion via our Platform, provide reviews, testimonials or feedback on our Platform;
- Information you provide us, or that we may collect from you, when you report a problem with our Platform;
- a record of correspondence if you contact us;
- general, aggregated, demographic and non-personal Information;
- if you download or use our mobile application, we may have access to details about your location and your mobile device, including a unique identifier for your device;
- details of transactions you carry out through our Platform and of the fulfilment of your orders;
- details about your computer, including but not limited to your IP address, operating system and browser type, as well as information about your general internet usage (e.g. by using technology that stores information on or gains access to your device, such as cookies, tracking pixels, web beacons, etc., (together, "Cookies"));
- your email address from a third party if you indicate that you have consented to that third party sharing your Information with us; and
- any other Information we consider necessary to enhance your experience on the Platform.
How We Will Use Your Information.
At KNH, we are committed to using your information responsibly and only for the following purposes:
- To Process Your Orders: We use your personal information to fulfill your orders, including processing payments, arranging shipping, and delivering the products you’ve purchased. We may use your billing and shipping addresses to ensure accurate delivery of your items.
- To Improve Our Services: We analyze your usage patterns and interactions with our website to improve our offerings, enhance user experience, and optimize the functionality of our site.
- To Communicate with You: We use your contact information (such as email or phone number) to send you important order-related updates, including confirmations, shipping status, or any issues with your order.
- To Provide Customer Support: We use your information to address customer service inquiries, respond to complaints, and resolve issues related to your orders or account. If you contact us through our customer support channels (email, phone, chat), we may use the data to assist with troubleshooting or addressing your concerns.
- To Prevent Fraud and Ensure Security: We use your information to protect against fraud, unauthorized transactions, or any suspicious activities. Your data helps us verify your identity and ensure the safety of your personal and payment information.
- For Legal and Regulatory Compliance: We may need to use your information to comply with applicable laws and regulations, such as tax reporting or legal obligations. We may also use your information to enforce our terms of service, resolve disputes, and protect our rights and property.
- To Enhance Your Shopping Experience: We may use cookies and other tracking technologies to remember your preferences, help with login, and personalize the products or services we recommend to you. We may also use this information to display relevant ads based on your browsing history.
- To Send Marketing and Promotional Offers (with Consent): If you’ve opted into receiving marketing communications, we may use your information to send you special offers, product recommendations, and promotional content that may interest you. You can opt out of receiving these communications at any time by unsubscribing or adjusting your communication preferences.
- In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
To whom we may disclose your information
Information about our customers is an important part of our business. We share your Information only as described below and with businesses that follow practices at least as protective as those described in this Privacy Policy:
Service Providers and Third-Party Vendors:
- We may share your information with trusted third-party service providers who assist us in running our business, such as:
- Payment processors (e.g., for credit card transactions)
- Shipping and delivery companies (to fulfill orders)
- Email marketing platforms (to send newsletters and promotional emails)
- Website hosting, data storage, and IT support services
- Customer support platforms
- These third-party providers are required to maintain the confidentiality and security of your personal data and can only use it for the purposes specified by us.
- Payment Processors: To process payments for your purchases, we may need to share your payment information (such as credit/debit card details) with secure payment processing services. These providers are PCI-compliant (Payment Card Industry Data Security Standard) to ensure the safety of your payment data.
- Business Transfers: We may disclose your information to comply with applicable laws, regulations, or legal processes (e.g., a subpoena, court order, or government request). We may also disclose your information to protect the rights, property, or safety of KNH , our customers, or others, including preventing fraud or responding to legal claims.
- Marketing Partners (with Your Consent): If you have consented to receive marketing communications, we may share your information with our marketing partners, such as affiliate marketers or advertising networks, to send you promotional offers. You can opt out of these communications at any time by updating your preferences or unsubscribing from marketing emails.
- Analytics and Advertising Providers: We may share non-personal, anonymized data with third-party analytics providers (e.g., Google Analytics) to monitor and improve website performance, track user activity, and personalize your experience. These providers may also use your data to serve you targeted advertisements across different platforms.
- Social Media Platforms: If you choose to connect your account with third-party social media platforms (such as Facebook, Instagram, or Twitter), we may share your information with those platforms, as per your preferences and consent, to enable social media interactions or integrate with our marketing efforts.
How we store your information
- The Information that we collect from you may be transferred to, and stored at, a destination outside of the UAE. It may also be processed by staff operating outside the UAE who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will store your Information for as long as necessary to fulfil the purposes indicated in this Privacy Policy or as otherwise permitted or required by law. Your Information may be transferred, stored, processed and used by our affiliated companies and/or non-affiliated service providers in one or more countries outside your originating country. Your payment details may be transferred to and stored with our affiliated companies in order to, among other things, process your payment details and provide support services to you.
- Credit/Debit Card Details and personally identifiable information will not be stored, sold, shared or rented to any third parties
What Security Measures We Apply
At KNH, we take the protection of your personal information very seriously. We implement a variety of security measures to ensure your data is safe from unauthorized access, misuse, or disclosure. These measures include:
- Data Encryption: We use SSL (Secure Socket Layer) encryption to protect sensitive information, such as payment details, during transmission between your device and our servers. This ensures that your data is securely encrypted before being sent over the internet. For payment transactions, we use PCI DSS (Payment Card Industry Data Security Standard) compliant third-party payment processors to handle credit/debit card information securely.
- Secure Storage: Your personal information is stored in secure data centers with restricted access. We follow industry-standard security practices to protect your data from unauthorized access or loss. We take appropriate measures to ensure that sensitive data (like payment details) is stored in an encrypted form, limiting the risk of exposure.
- Regular Security Audits: We conduct regular security audits and vulnerability assessments to ensure our systems are protected against any emerging threats or vulnerabilities. This helps us identify and resolve potential security issues before they can impact your personal data.
- Firewalls and Anti-Malware Software: We use firewalls and anti-malware software to protect our servers and network infrastructure from malicious attacks, including viruses, hackers, and other threats.These technologies help to detect and block unauthorized access attempts in real-time, keeping your information secure.
User Responsibilities:
- While we apply stringent security measures, it's also important that you take steps to protect your own account and information. We recommend:
- Choosing a strong, unique password for your account.
- Logging out of your account after use, especially on shared or public devices.
- Keeping your device secure and avoiding sharing your login credentials with others.
Security Breach Notification:
In the unlikely event of a data breach, we have procedures in place to identify, assess, and mitigate the situation. If your personal information is compromised, we will notify you promptly and take steps to protect your data.
How can you access and amend your information?
You are able to access a broad range of information about your account and your interactions with the Platform for the purpose of viewing and, in certain cases, updating your Information.
Examples of information you can access easily at the Platform include:
up-to-date information regarding recent orders;
personally identifiable information (including name, e-mail, password, communications and personalised advertising preferences); payment settings (including credit card information); and e-mail notification settings.
What If We Change Our Privacy Policy?
At KNH, we may update or modify our Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
Notification of Changes:
If we make significant changes to this Privacy Policy, we will notify you by posting an updated version on our website. The “Effective Date” at the top of the policy will reflect the date of the most recent update. If the changes are substantial, we may also notify you via email or other communication channels.
Your Continued Use of Our Services:
By continuing to use our website or services after any updates to this Privacy Policy, you accept and agree to the changes. If you do not agree with the updated Privacy Policy, you may choose to discontinue using our services or delete your account.
Data Retention:
Any changes to the Privacy Policy will not affect data we have already collected before the change. We will continue to process your information in accordance with the Privacy Policy in effect at the time of collection unless we obtain your consent to do otherwise.
How You Can Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please feel free to contact us:
Email: info@knh.ae
Phone: +971 4 3458633
You can send written correspondence to the following address:
United Arab Emirates
Contact Form: +971 4 3458633
Alternatively, you can use our contact form available on our website at https://www.knh.ae/ contact to send us a message.
