Please make your request for “return” or “damaged items on delivery” or “missing” items within 12 hours or receipt of merchandise. The following below conditions will apply:
Return Policy
- To return an item please call our Customer Care Center at +971 4 3458633.
- The product must be returned with the original packaging, sealed, and unopened.
- Customer can claim for Return for the purchased Product(s) within 3 days from the date of receiving the Product(s).
- After the 3 days of the delivery, Product(s) can only be repaired as per the Repair Policy.
- Physically damaged and/or missing Product(s) will only be considered if reported at the time of delivery.
- Amount of the Return only covers the amount of Product(s) purchased.
- Shipping and payment processing charges are non-refundable.
- If a coupon, discount, or special offer was part of the original order, the amount will be deducted as well.
Return Process
- To return an item please call our Customer Care Center at +971 4 3458633.
- All returned items must be in new condition (AS SOLD CONDITION), in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
- Goods must be complete, unused, and in 'AS NEW' condition as received. If the box has been opened, we cannot return the item.
- Include the invoice with the return. If the goods awe defective, please specify the defect, in a separate sheet of paper and attach it along with the invoice. Please DO NOT write or mark anywhere on the product's factory packing (carton) or product itself.
- Goods must be returned to our Returns Department either by yourself or sent by a courier.
- Delivery charges for returning an item(s) are to be paid and are the responsibility of the customer.
- Once KNH received the products, it will be sent for inspection:
- Send pre-authorized returns to the address mentioned in the contact us page. Refunds will be done only through the Original Mode of Payment.
Order cancellation
Please notify us either by phone +971 4 3458633 or email to info@knh.ae. If you could let us know the reason for cancellation, we are happy to improve our service better.
If you decide to cancel the order, please do so as soon as possible. You can cancel the order within 8 hours.
Refunds will be done only through the Original Mode of Payment.
